Shipping policy
At Aurum Paws, we're committed to getting your pet's favourite products to you as quickly as possible.
Processing Time All orders are processed within 1–3 business days after payment is confirmed.
Delivery Times (South Africa)
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
Please note that delivery times may vary depending on your location and supplier availability. Remote areas may experience slightly longer delivery times.
Shipping Costs Shipping costs are calculated at checkout based on your order total and selected shipping method. Free shipping may be available on qualifying orders — check our current promotions for details.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery every step of the way.
Delays While we do our best to meet estimated delivery times, delays may occasionally occur due to factors outside our control (e.g., courier delays, public holidays, or high demand periods). We appreciate your patience and will always keep you informed.
Questions? If you have any questions about your order or delivery, please don't hesitate to contact us at [gomolemochaane78@gmail.com].